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Terms & Conditions of Sales

I - GENERAL CONDITIONS OF SALE


1. Object


These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.


2. Reservation


The customer chooses the services presented on our reservation platform. He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.


3. Booking process


Reservations made by the customer are made via the electronic reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes entering the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before validation of the reservation and, finally, validation of the reservation by the customer.


4. Acknowledgment of receipt of the reservation


Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.


5. Cancellation or modification by the customer


The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be subject to any modification and/or cancellation. The sums paid in advance, such as the deposit, will not be refunded. In this case, it is mentioned in the conditions of sale of the price. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by email. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.


6. Consumption of the service


In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to respect said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any reimbursement if a regulation has already been made. been carried out.


7. Liability


The photographs presented on our reservation platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, due to the client, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.


8. Complaints


Complaints relating to non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.


9. Price


The prices relating to the reservation of services are indicated before and during the reservation. Prices are confirmed to the customer in the amount inclusive of tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the reservation platform. If the establishment is debited in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.


10. Payment


The customer communicates his bank details as a guarantee of the reservation except under special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's reservation platform ) by directly indicating, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid as of time of consumption of the service) and the visual cryptogram. He must come to the establishment with the bank card that allowed him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is referred to as a deposit. In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as fixed compensation, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, entry error, etc. In the event of a problem, the customer must contact their bank on the one hand, or the establishment on the other hand to confirm your reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address communicated by the establishment.


11. Respect for privacy


The customer is informed, on each of the personal data collection forms, of the obligatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the carrying out of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have committed to the establishment to take all security measures and respect for data confidentiality for said data transfers.


12. Convention of proof


Entering the required banking information, as well as acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Computerized records kept in elloha.com's computer systems. will be kept in reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.


13. Force majeure


Force majeure means any event external to the parties which is both unpredictable and insurmountable and which prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Force majeure or fortuitous events are those usually recognized by the case law of French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the resulting costs.


14. Dispute resolution


These General Conditions of Sale are governed by the law of the country of establishment without hindering any mandatory protective provisions that may be applicable in the country of residence of consumers.


15. Completeness


These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable to the obligation in question. These general conditions of internet sale may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general conditions of sale via internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale via internet will automatically apply to all customers.

II - CONFIDENTIALITY POLICY


The Company DMC-L'ERMITAGE SARL, concerned about the rights of individuals, particularly with regard to automated processing, and in a desire for transparency with its customers, has implemented a policy covering all of these processing operations, the purposes pursued by the latter as well as the means of action available to individuals so that they can best exercise their rights. For any additional information on the protection of personal data, we invite you to consult the site https://www.cnil.fr/. Continuing to browse this site constitutes unreserved acceptance of the following provisions and conditions of use. You accept the use of cookies and other trackers. If you refuse, please click on this link. The currently online version of these conditions of use is the only one enforceable for the entire duration of use of the site and until a new version replaces it.


Site (hereinafter ""the site""):

https://www.ermitage-saintvincent.fr


Publisher (hereinafter ""the publisher""):

DMC-L'ERMITAGE SARL, 9 PLACE DE L'EGLISE 43100 VIEILLE-BRIOUDE, registered with the RCS du Puy-En-Velay 981640345.
Email address: contact@dmc-ermitage.com


Host (hereinafter ""the host""):

elloha
2 bis, rue des Fabriques d'En Nabot
66000 PERPIGNAN FRANCE


Access to the site

Access to the site and its use are reserved for strictly personal use. You agree not to use this site and the information or data contained therein for commercial, political, advertising purposes or for any form of commercial solicitation, including the sending of unsolicited emails.


Site content

All brands, photographs, texts, comments, illustrations, animated or non-animated images, video sequences, sounds, as well as all computer applications which could be used to operate this site and more generally all elements reproduced or used on the site are protected by the laws in force regarding intellectual property.

They are the full and complete property of the publisher or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The fact that the publisher does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution.


Site management

For the proper management of the site, the publisher may at any time:

  • suspend, interrupt or limit access to all or part of the site, reserve access to the site, or to certain parts of the site, to a specific category of Internet users;
  • delete any information that may disrupt its operation or contravene national or international laws, or the rules of netiquette;
  • suspend the site in order to make updates.


Responsibilities

The publisher cannot be held liable in the event of a failure, breakdown, difficulty or interruption of operation, preventing access to the site or one of its functionalities.

The site connection material you use is your sole responsibility. You must take all appropriate measures to protect your equipment and your own data, particularly from viral attacks via the Internet. You are also solely responsible for the sites and data that you consult.

The publisher cannot be held responsible in the event of legal proceedings against you:

  • due to use of the site or any service accessible via the Internet;
  • due to your non-compliance with these general conditions.

The publisher is not responsible for damage caused to you, third parties and/or your equipment as a result of your connection or use of the site and you waive any action against it as a result.

If the publisher were to be the subject of an amicable or legal procedure due to your use of the site, he may turn against you to obtain compensation for all damages, sums, convictions and costs which could result from this procedure.


Hyperlinks

The establishment by users of any hypertext links to all or part of the site is authorized by the publisher. Any link must be removed upon simple request from the publisher.

Any information accessible via a link to other sites is not published by the publisher. The publisher has no rights to the content present in said link.


Data collection and protection

Your data is collected by the company DMC-L'ERMITAGE SARL.

Personal data means any information relating to an identified or identifiable natural person (data subject); is deemed identifiable a person who can be identified, directly or indirectly, in particular by reference to a name, an identification number or to one or more specific elements, specific to his physical, physiological, genetic, psychological, economic, cultural or social.

The personal information that may be collected on the site is mainly used by the publisher to manage relations with you, and where applicable for the processing of your orders.

The personal data collected are as follows:

  • First and last name
  • Partial IP address (last digits hidden).
  • Address
  • Mail address
  • Phone number.


Right of access, rectification and dereferencing of your data

In accordance with the regulations applicable to personal data, users have the following rights:

  • The right of access: they can exercise their right of access, to know the personal data concerning them, by writing to the following email address. In this case, before implementing this right, the Platform may request proof of the user's identity in order to verify its accuracy.
  • The right to rectification: if the personal data held by the Platform is inaccurate, they may request that the information be updated.
  • The right to deletion of data: users can request the deletion of their personal data, in accordance with applicable data protection laws.
  • The right to limit processing: users can ask the Platform to limit the processing of personal data in accordance with the hypotheses provided for by the GDPR.
  • The right to object to data processing: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.
  • The right to portability: they can request that the Platform give them the personal data that they have provided to transmit them to a new Platform.

You can exercise this right by contacting us at the following address: 9 PLACE DE L'EGLISE 43100 VIEILLE-BRIOUDE.

Or by email, to the address: contact@dmc-ermitage.com

Any request must be accompanied by a photocopy of a signed valid identity document and mention the address at which the publisher can contact the requester. The response will be sent within one month of receipt of the request. This one-month period may be extended by two months if the complexity of the request and/or the number of requests so requires.

In addition, and since Law No. 2016-1321 of October 7, 2016, people who wish to do so have the possibility of organizing the fate of their data after their death. For more information on the subject, you can consult the CNIL website: https://www.cnil.fr/.

Users can also submit a complaint to the CNIL on the CNIL website: https://www.cnil.fr.

We recommend that you first contact us through the contact within the Platform before filing a complaint with the CNIL, as we are at your complete disposal to resolve your problem.


Use of data

The personal data collected from users aims to provide the services of the Villa Eugène site, their improvement and the maintenance of a secure environment. The legal basis for processing is the execution of the contract between the user and the Platform. More specifically, the uses are as follows:

  • access and use of the Platform by the user;
  • management of the operation and optimization of the platform;
  • implementation of user assistance;
  • verification, identification and authentication of data transmitted by the user;
  • prevention and detection of fraud, malware (malicious software) and management of security incidents;
  • management of possible disputes with users;
  • sending commercial information, based on user preferences;
  • organization of the conditions of use of the Payment Services.


Data retention policy

The L'ERMITAGE SAINT-VINCENT site keeps your data for the duration necessary to provide you with its services or to provide you with assistance. To the extent reasonably necessary or required to satisfy legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your information as necessary, even after you close your account or that we no longer need to provide services to you.


Sharing personal data with third parties

Personal data may be shared with third party companies exclusively in the European Union, in the following cases:

  • when the user uses payment services, for the implementation of these services, the Platform is in contact with third-party banking and financial companies with which it has entered into contracts;
  • when the user authorizes a third party's website to access their data;
  • when the Platform uses the services of service providers to provide user assistance and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff ;
  • if required by law, the Platform may transmit data to pursue claims made against the Platform and to comply with administrative and legal procedures;


Cookies

What is a cookie " ?

A ""Cookie» or tracer is an electronic file placed on a terminal (computer, tablet, smartphone, etc.) and read for example when consulting a website, reading an email, installing or use of software or a mobile application, regardless of the type of terminal used (source: https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi).

By browsing this site, ""cookies"" from the company responsible for the site concerned and/or third-party companies may be placed on your terminal.

When you first browse this site, an explanatory banner on the use of ""cookies"" will appear. From then on, by continuing to browse, the customer and/or prospect will be deemed to have been informed and to have accepted the use of said ""cookies"". The consent given will be valid for a period of thirteen (13) months. The user has the option to deactivate cookies from their browser settings.

Any information collected will only be used to track the volume, type and pattern of traffic using this site, to develop its design and layout and for other administrative and planning purposes and generally to improve the service. that we offer you.

The following cookies are present on this site:

Google cookies

Google analytics: allows you to measure the site's audience.


Photographs and representation of products

The product photographs, accompanying their description, are not contractual and do not bind the publisher.


Applicable law

These conditions of use of the site are governed by French law and subject to the jurisdiction of the courts of the publisher's head office, subject to a specific attribution of jurisdiction resulting from a particular law or regulation.